1. About this policy
Latticework Systems Pty Ltd (we, us, our) is an Australian company providing platform engineering and DevSecOps consulting services. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, disclose, and protect personal information. This policy applies to all personal information we handle.
2. Information we collect
We collect personal information in the following ways:
- Contact form submissions — name, organisation, email address, and message content when you contact us through our website.
- Email correspondence — information you provide when corresponding with us directly.
- Website analytics — anonymised usage data such as pages visited and referral sources. We do not use tracking cookies or third-party analytics platforms.
3. How we use your information
We use personal information to:
- Respond to enquiries and provide our consulting services
- Communicate with current and prospective clients about engagements
- Meet our legal and contractual obligations
- Improve our website and service offering
We do not use your information for unsolicited marketing and we do not share or sell personal information to third parties.
4. Disclosure of information
We may disclose personal information to:
- Service providers — third-party tools we use to operate our business (e.g., email and form handling services), who are contractually required to protect your information.
- Legal requirements — if required by law, court order, or government authority.
We do not disclose personal information to overseas entities except where necessary to deliver contracted services, and only with appropriate safeguards in place.
5. Data retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form enquiries are retained for up to 24 months. Client engagement records are retained for 7 years in accordance with Australian tax and corporate law obligations.
6. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS and access to client data is restricted to authorised personnel.
7. Access and correction
You have the right to request access to personal information we hold about you, and to request correction of inaccurate information. To make a request, contact us at hello@latticeworksystems.com.au. We will respond within 30 days.
8. Complaints
If you believe we have breached your privacy, please contact us at hello@latticeworksystems.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Changes to this policy
We may update this policy from time to time. The current version is always available at /privacy on our website.